Shop Daily Operations
This guide outlines a typical shop day for a shop owner or manager. Use it for onboarding and daily checklists.
Who is involved
- Shop manager — oversees the location
- Cashiers — counter operations
- Agent (as needed) — escalations and policy questions
Morning
| Task | Why it matters |
|---|---|
| Review today's shift schedule | Ensure each slot has a cashier and device |
| Confirm devices are working | Kiosk and cashier PC online |
| Check cash float in safe | Enough bills/coins for withdrawals |
| Brief cashiers on any release changes | See Releases |
Manager opens Shop portal
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Checks Shifts for today
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Resolves gaps (reassign, call backup cashier)
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Cashiers arrive → start shifts with opening count
During the day
Monitor active shifts
- See which cashiers are active
- Watch for long-running or stuck shifts
Handle exceptions
| Exception | Manager action |
|---|---|
| No-show | Mark in system; reassign or cover shift |
| Withdrawal approval | Review queue; approve or reject with reason |
| Cash discrepancy alert | Investigate with cashier; document outcome |
| Device blocked | Assign different device or unblock after check |
Support cashiers
- Break coverage for lunch (per shop policy)
- Replenish drawer from safe when float is low
- Escalate technical issues to agent
Player-facing issues
| Issue | First step |
|---|---|
| Balance dispute | Pull player transaction history |
| Cannot log in | Verify account status; reset if policy allows |
| Large withdrawal | Approval queue |
End of day
All shifts closed (or handed over)
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Review shift reports for discrepancies
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Resolve open approvals and exceptions
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Secure physical cash per shop policy
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Optional: export or note daily totals for agent
Weekly / periodic (manager)
- Review cashier performance and scheduling patterns
- Reconcile reports with physical safe counts
- Update staff training if new features released
- Share feedback with agent
Checklist (printable)
Opening
- Shifts scheduled and staffed
- Devices online
- Safe float ready
- Cashiers briefed
Closing
- All shifts closed or handed over
- Discrepancies reviewed
- Approvals queue empty
- Cash secured
- Issues logged for follow-up
When to contact your agent
- Repeated technical failures
- Policy questions on limits or new features
- Suspected fraud or unusual player behavior
- Request for new cashier accounts or devices